Claims Process

Damaged Items

To be eligible for any reimbursement for damaged items, you must:

• 1Notify Blue Dolly of the damage while the assigned movers remain present or immediately upon completion of services
• 2Record all claimed damage and notify hello@bluedollymoving.com or on the Bill of Lading prior to signing
• 3Initiate all claims in writing within three (3) calendar days of the date the damage was discovered
• 4Report delivery-related damage immediately upon delivery, no later than five (5) calendar days after delivery
• 5Provide all requested documentation, photographs, and information in a timely manner

Failure to comply with these requirements voids all claims.

Once all required information is received, the claims review process generally takes up to four (4) weeks.

Missing Items

In the event of a reported missing item, Blue Dolly will conduct a reasonable investigation, which may include reviewing inventories, paperwork, photographs, and crew documentation. Customer cooperation may be required as part of this process. Blue Dolly will provide reasonable updates as the investigation progresses.

Property Damage Claims

For damage to real property (walls, handrails, floors, door frames, railings), you must:

• Notify Blue Dolly while the movers are still present or immediately after services conclude
• Initiate a written claim within three (3) calendar days of the move date

Method of Settlement

In the event of an approved claim, Blue Dolly may, at its sole discretion:

• 1Repair the damaged article and return it to a reasonably comparable condition
• 2Pay the reasonable cost of repair
• 3Reimburse the depreciated value of the article

Any reimbursement is strictly limited to Released Value Protection at $0.60 per pound per article, regardless of the article's actual or replacement value.

Additional Liability Limitations

• Blue Dolly is not liable for damage that was not witnessed, reported, or documented per reporting requirements
• If an article is part of a matching set, liability is limited solely to the damaged article, not the entire set
• Blue Dolly assumes no liability for injury or damage caused by customers or third parties who assist with handling items